Trust & Safety
Last Updated: December 21, 2024
At Pentagram, the safety of our community is our top priority. We are committed to maintaining a secure platform where users can enjoy content responsibly.
Our Commitment
User Protection
We employ robust measures to protect our users from harmful content and behavior.
Active Moderation
Our team actively monitors content to ensure compliance with our policies.
Privacy First
We prioritize user privacy and data security in all our operations.
Community Standards
We enforce clear community guidelines to maintain a respectful environment.
Easy Reporting
Simple and effective tools to report violations and concerns.
Swift Action
We respond quickly to reports and take appropriate action.
Prohibited Content
The following content is strictly prohibited on Pentagram:
Zero Tolerance Policy
- Child Sexual Abuse Material (CSAM): Any content depicting or promoting the sexual exploitation of minors. We report all instances to NCMEC and law enforcement.
- Non-Consensual Content: "Revenge porn," hidden camera footage, or any content shared without the consent of individuals depicted.
- Human Trafficking: Content that promotes or facilitates human trafficking or sexual exploitation.
Prohibited Categories
- Content depicting or glorifying violence or sexual assault
- Content promoting terrorism or extremist ideologies
- Hate speech targeting individuals or groups based on protected characteristics
- Harassment, bullying, or threats against other users
- Content promoting self-harm or suicide
- Illegal activities including drug trafficking
- Impersonation or identity theft
- Spam, malware, or fraudulent content
Content Moderation
We employ a multi-layered approach to content moderation:
Pre-Publication Review
- All user-uploaded content undergoes review before publication
- Automated systems scan for prohibited content
- Human moderators review flagged content
AI Content Safety
- AI-generated content is filtered to prevent harmful outputs
- Regular audits of AI systems for safety compliance
- Continuous improvement of content safety models
Community Reporting
- User reporting system for policy violations
- Priority review of reported content
- Feedback on report outcomes where appropriate
How to Report
If you encounter content that violates our policies, please report it:
Reporting Channels
General Reports
report@pentogram.comCSAM / Child Safety
csam@pentogram.comFor urgent child safety concerns, also report to NCMEC CyberTipline
Copyright / DMCA
dmca@pentogram.comPrivacy Concerns
privacy@pentogram.comWhat to Include in Your Report
- URL or identifier of the content in question
- Description of the violation
- Any additional context that may help our investigation
- Your contact information (optional, for follow-up)
Enforcement Actions
When violations are confirmed, we may take the following actions:
- Content Removal: Immediate removal of violating content
- Account Warning: First-time or minor violations may result in a warning
- Temporary Suspension: Repeated violations may result in temporary account suspension
- Permanent Ban: Serious or repeated violations result in permanent account termination
- Law Enforcement Referral: Illegal content is reported to appropriate authorities
Appeals Process
If you believe your content was removed in error or your account was wrongly actioned, you may submit an appeal:
- Email appeals@pentogram.com with your case details
- Include the content/account in question and why you believe the action was incorrect
- Appeals are typically reviewed within 48-72 hours
Cooperation with Authorities
Pentagram cooperates fully with law enforcement agencies and regulatory bodies. We:
- Report CSAM to NCMEC and relevant law enforcement
- Respond to valid legal requests and subpoenas
- Preserve evidence when required by law
- Support investigations into illegal activities
Contact Trust & Safety
Pentagram Ltd - Trust & Safety Team
Email: safety@pentogram.com
Website: www.pentogram.com